Based in the Channel Islands, Claire Boscq is a customer experience strategist who integrates environmental energy with corporate performance. Holding the Certified Speaker Professional designation, she facilitates the Shine on CX Show, where she facilitates dialogues with global industry experts like Douglas Kruger and Rich Mulholland to explore the intersection of sensory marketing and service excellence. Her methodology is exemplified in the Heart-Led Business Growth Blueprint, a strategic framework that applies Yin and Yang balance to organizational leadership and employee wellbeing. Drawing from early career experience at Disney, she delivers technical keynotes at international forums such as Indonesia CX Week and Zurich CX Forum. Boscq’s recent work focuses on environmental audits and mystery shopping as tools for cultural transformation, as detailed in her best-selling title, Thriving by Design. She provides a technical bridge between holistic mindfulness and traditional business metrics, helping global brands harmonize physical workspaces to drive sustainable retention.