The Angus & Pete Show CX Podcast offers a no-nonsense, critical examination of the Customer Experience (CX) and Contact Centre industry. Hosted by industry veterans, the podcast cuts through the hype surrounding technology, particularly AI, to focus on the fundamental principles of customer engagement: speed, convenience, and the indispensable human touch. Each episode provides insightful analysis of the tech supply and buy chain, challenging listeners to prioritize empathy and core customer needs over superficial technological solutions. Targeting CX professionals, contact center managers, and business leaders, the show aims to educate both sellers and buyers on the realities, motivators, and challenges of the CX ecosystem, fostering better strategies and more effective customer interactions. It's essential listening for anyone seeking practical, experience-driven insights to navigate the complexities of modern customer service and drive genuine business value.
The Angus & Pete Show CX Podcast offers a no-nonsense, critical examination of the Customer Experience (CX) and Contact Centre industry. Hosted by industry veterans, the podcast cuts through the hype surrounding technology, particularly AI, to focus on the fundamental principles of customer engagement: speed, convenience, and the indispensable human touch. Each episode provides insightful analysis of the tech supply and buy chain, challenging listeners to prioritize empathy and core customer needs over superficial technological solutions. Targeting CX professionals, contact center managers, and business leaders, the show aims to educate both sellers and buyers on the realities, motivators, and challenges of the CX ecosystem, fostering better strategies and more effective customer interactions. It's essential listening for anyone seeking practical, experience-driven insights to navigate the complexities of modern customer service and drive genuine business value.
